Importing goods into Kenya should not feel like gambling with your time and money. Yet for many businesses, delays, surprise charges, and endless follow-ups happen simply because they chose the wrong clearing and forwarding agent.

The agent you work with can either make your import process smooth and predictable—or turn it into a stressful, expensive experience.

So how do you choose the right one?

1. Look for Real Experience With Kenyan Ports and ICDs

Clearing cargo in Kenya is not just about paperwork. It’s about understanding how Mombasa Port, ICD Nairobi, and other entry points actually work in real life.

An experienced agent knows:

• How customs processes flow day to day
• Where delays usually happen
• How to prepare documents to avoid queries
• How to coordinate inspections and releases faster

This practical experience often makes the difference between cargo cleared in days versus cargo stuck for weeks.

2. Transparency on Costs Is Non-Negotiable

A good agent should explain what you are paying for and why. Clearing and forwarding involves multiple cost components such as duties, VAT, port charges, documentation fees, and service fees.

If an agent cannot clearly break these down before you commit, that’s a red flag. Hidden charges usually appear later when your cargo is already stuck and you have no choice but to pay.

At Clearon Logistics, we structure costs clearly so clients understand each stage of payment and what it covers.

3. Knowledge of HS Codes and Regulations

One of the fastest ways to get into trouble with customs is wrong classification or missing regulatory approvals. A professional agent should:

• Help confirm the correct HS code for your goods
• Advise if permits or inspections are required
• Prepare you for any special compliance issues

For example, importing electronics, food products, or used machinery often requires additional checks. Knowing this in advance saves time and money.

4. Communication and Updates Matter More Than You Think

You shouldn’t have to chase your agent for updates. A reliable clearing partner keeps you informed:

• When the vessel arrives
• When documents are lodged
• If customs raises any queries
• When your cargo is ready for release

Good communication reduces stress and helps you plan your business operations better.

5. Ability to Handle Problems, Not Just Easy Shipments

Any agent can clear a “simple” shipment. The real test is how they handle problems such as:

• Customs queries on value or classification
• Delayed documents from the supplier
• Inspections and verification processes
• Regulatory issues

An experienced agent doesn’t panic—they solve problems quickly and guide you through the best options.

Why Many Importers Trust Clearon Logistics

At Clearon Logistics, we don’t just process documents—we manage the entire clearance journey. From pre-arrival planning to final cargo release, we focus on:

• Accuracy in documentation
• Compliance with Kenyan regulations
• Clear communication
• Cost transparency
• Faster, smoother clearance

Our goal is simple: help you get your goods into Kenya without unnecessary delays or surprises.

The Right Agent Saves You More Than Money

Choosing the right clearing and forwarding agent saves you time, protects your business reputation, and keeps your supply chain moving. It’s not just a service—it’s a partnership.

If you want a reliable, professional clearing partner in Kenya, Clearon Logistics is ready to work with you.