Choosing the right clearing and forwarding agent in Kenya can make the difference between a smooth, predictable import process and one filled with delays, confusion, and unexpected costs.
For many importers—especially first-timers—the challenge isn’t just moving goods. It’s finding a partner who:
- Explains the process clearly
- Handles documentation correctly
- Gives accurate cost expectations
- Communicates consistently
- And protects your cargo from unnecessary delays
In this guide, you’ll learn what to look for in a clearing and forwarding agent in Kenya, the key questions to ask before you commit, and how Clearon Logistics structures its services to give importers a clearer, more reliable experience.
Why Your Choice of Agent Matters
Customs clearance in Kenya involves:
- KRA procedures
- Port operations
- Documentation checks
- Tax assessments
- Possible inspections
- Coordination with multiple agencies
A good agent doesn’t just “process papers.” They:
- Anticipate issues before they happen
- Prepare documents correctly
- Guide you through each step
- Help you plan costs and timelines realistically
When this is done well, clearance becomes predictable and manageable instead of stressful.
1. Look for Proper Registration and Compliance
A reliable clearing and forwarding agent should:
- Be compliant with KRA and port authorities
- Operate transparently as a business
This protects you from:
- Unofficial processes
- Risky shortcuts
- Problems when issues arise during clearance
Clearon Logistics operates as a fully compliant logistics company, ensuring your shipments are handled within the proper legal and procedural framework.
2. Choose an Agent Who Explains Costs Clearly
Importing involves multiple cost components:
- Shipping & insurance
- Customs taxes (duty, VAT, IDF at 2.5%, RDL, permits where applicable)
- Port and handling charges
- Clearing and forwarding service fees
A professional agent should:
- Explain these components in simple terms
- Show you what applies to your shipment
- Help you plan your budget before cargo arrives
At Clearon Logistics, we focus on transparent, shipment-specific cost breakdowns, so you understand where your money is going and can plan with confidence.
3. Check Their Knowledge of Documentation and HS Codes
Correct documentation and HS code classification are critical because they affect:
- Duty rates
- Permit requirements
- Clearance timelines
- Risk of penalties or delays
A reliable agent should:
- Review your documents before shipping
- Confirm the correct HS codes
- Advise you on any permits needed (and only when they apply)
This is one of the key ways Clearon Logistics helps clients avoid surprises and keep the clearance process smooth.
4. Look for Clear Communication and Step-by-Step Guidance
Importing can feel complex, especially if you’re new.
A good agent should:
- Update you at each stage
- Explain what happens next
- Tell you when payments are needed and why
- Be reachable when you have questions
At Clearon Logistics, we guide clients step by step—from quotation and shipping, through taxes and port charges, all the way to cargo release.
5. Ask About Their Process, Not Just Their Price
Instead of only asking “How much do you charge?”, also ask:
- How do you handle documentation?
- How do you calculate taxes?
- How do you keep clients updated?
- What happens if there is a delay or inspection?
A structured process is what gives you predictability and peace of mind.
A Simple Example
Two importers bring in similar goods:
- Importer A works with an agent who:
- Reviews documents early
- Confirms HS codes
- Explains costs clearly
- Prepares the entry correctly
✅ Clearance moves smoothly in a few days
- Importer B works with an agent who:
- Only reacts after cargo arrives
- Doesn’t review documents in advance
- Gives unclear cost expectations
❌ Faces delays, rework, and extra charges
The difference isn’t luck — it’s process and preparation.
Why Many Importers Choose Clearon Logistics
At Clearon Logistics, our focus is simple:
- Clear communication
- Accurate documentation
- Transparent costing
- Step-by-step guidance
- Professional handling from shipping to cargo release
We don’t just move cargo — we help you import with confidence.
👉 You can request a quote and get a clear breakdown before your shipment moves.
Final Thoughts
A reliable clearing and forwarding agent is not just a service provider — they’re a partner in your import business.
Choose one who:
- Explains the process
- Plans costs clearly
- Handles documents professionally
- And walks with you from start to finish
If you want a smooth, predictable, and well-managed import experience, Clearon Logistics is ready to support your next shipment.
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