Choosing the right clearing and forwarding agent in Kenya can make or break your importing experience. A reliable agent ensures fast clearance, minimal charges, and stress-free cargo delivery, while a poor choice can cost you time, money, and headaches.

In this article, we cover:

• Key factors to consider when selecting an agent
• Red flags to watch out for
• Real examples of good vs. bad agents
• How Clearon Logistics stands out as a trusted partner

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Why Choosing the Right Agent Matters

Customs clearance involves multiple steps:

• Verifying HS codes
• Calculating customs taxes accurately
• Preparing and submitting all required documents
• Coordinating port handling and delivery

A small error can result in:

• Cargo delays
• Demurrage and storage fees
• Penalties and fines
• Overpaying on duties

A professional agent ensures all steps are done right, on time, and transparently.

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1. Experience with Your Product Type

Different goods have different clearance requirements:

• Electronics may require KEBS or CAK approvals
• Pharmaceuticals need PPB permits
• Food products often require KEPHIS certification

A good agent has experience with your specific product type and ensures all permits and documentation are in order before shipment arrives.

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2. Transparent Pricing and Cost Breakdown

Many importers fall into the trap of paying flat CBM or weight-based rates that include “all fees.”

Risks include:

• Overpaying on low-duty items
• Hidden charges appearing later
• Confusion over what each payment covers

✅ Clearon Logistics provides:

• Detailed cost breakdowns for freight, customs taxes, port charges, permits, and agency fees
• Step-by-step payment guidance
• No hidden costs

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3. Clear Communication and Step-by-Step Guidance

A professional agent keeps clients informed at every stage:

• Quotation approval
• Freight and insurance payments
• Customs taxes payment
• Clearing, forwarding, and port charges
• Cargo release

Example:
An importer using an agent that never communicated ended up paying extra storage fees because they weren’t informed of document gaps. With Clearon Logistics, clients receive timely notifications, reducing costs and delays.

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4. Track Record and Client References

Ask for:

• Case studies of timely clearance
• Experience with high-volume shipments

Clearon Logistics has a proven track record of efficient clearance and reliable forwarding, ensuring repeat clients experience predictable, smooth imports.

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5. Technology and Support

Modern customs systems (ICMS, KRA online services) require:

• Electronic submission
• Real-time tracking
• Prompt response to queries

A professional agent uses technology to:

• Track shipments
• Alert clients to required actions
• Reduce manual errors

Clearon Logistics leverages technology to minimize delays and keep importers informed in real time.

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Red Flags to Avoid

• Overly vague pricing models
• Poor communication or no updates
• Lack of experience with specific product regulations

Avoid these to prevent costly mistakes.

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Why Clearon Logistics Stands Out

• Compliant with KRA, KPA, and other authorities
• Transparent cost structures, no hidden fees
• Step-by-step guidance, from quotation to cargo release
• Expertise across all major import types
• Technology-driven tracking for efficiency and accountability

With Clearon Logistics, importers save time, reduce costs, and enjoy stress-free customs clearance and cargo delivery.

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Final Thoughts

Choosing the right clearing and forwarding agent is not just about cost—it’s about peace of mind, efficiency, and compliance.

Partnering with experienced professionals ensures:

• Fast clearance
• Transparent payments
• Correct documentation
• Minimal delays and unexpected charges

👉 For reliable, transparent, and cost-efficient clearing and forwarding services in Kenya, Clearon Logistics is the trusted choice.

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